Vehicle Delivery & Handover Policy

CarRentalNTravel is a self-drive car rental platform. We do not ship physical goods. Every booking includes a vehicle handover or pickup experience arranged between the renter and the host.

Pickup and drop-off

  • The default pickup point is the address shown on the search map and confirmed in your booking summary.
  • Hosts may offer door-step delivery within city limits at an additional charge. Delivery availability is shown before you complete the payment.
  • Exact pickup/drop timings must be respected. Late arrival beyond the allowed grace period can result in rescheduling fees.

Verification on handover

  • Government-issued photo ID and driver’s license must be presented during handover.
  • Fuel level, vehicle condition, and kilometre reading are jointly recorded in the CarRentalNTravel app.
  • Any add-ons (child seat, GPS device, etc.) will be provided as per the booking confirmation.

Support

For questions related to your pickup, delivery, or add-on services, contact us at support@carrentalntravel.com or call +91 98765 43210.